HB4224 went into effect on Sept. 1, 2025, and requires licensees to post on their website detailed instructions for a consumer to:

Contact the Council, as found on the Council's Contact Us webpage; and
File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.
Request the consumer’s health care records from the licensee:
Submit a written request to the main California office listed in the header of this page identifying the records sought
✔️ Include who should receive the records (e.g., self or third party)
✔️ Provide your signature (or legally defined representative’s signature)
✔️ Expect a response within 15 business days
✔️ Be prepared to pay reasonable copying/retrieval fees
✔️ Understand that some parts of the record may be withheld if the provider reasonably believes release would cause harm